Frequently Asked Questions

 The team at PlantGirl in Marrickville

– What if I want to send a plant but it’s outside the delivery zone?
We generally deliver within a 10km radius of Marrickville NSW, but simply send us a message via the contact form and we’ll let you know ASAP if we can deliver to your recipient’s address. We’ll always do our best to make it work.
- I missed the same day delivery cut off!
If you missed our 11am same day delivery cut off but really want a plant delivered today, simply send us a message and we will do our best to fit you in!
– What are your delivery fees?
We offer a flat rate of $18 for all of our deliveries. This includes same day deliveries and everything is hand delivered personally by our PlantGirl team.
– Do you do same day delivery?
Your order must be placed prior to 11AM for guaranteed same day delivery. Orders placed after this time will be delivered next business day.
– Can I select my delivery time?
Unfortunately not – PlantGirl are a small team and we can’t guarantee what time your plant will arrive. Sometimes traffic can be super busy and our couriers often have multiple stops to make in a day. Our plants are all delivered by 6pm each day.
– Can I select my delivery date?
Yes! When you get to the checkout you will be asked for your delivery date. If you select today’s date but have ordered after 11AM, it will be delivered the next scheduled business day.
– What days do PlantGirl deliver?
PlantGirl deliveries are available Monday, Wednesday and Friday. We do not deliver on weekends or public holidays.
– What if I want my plant delivered on a non-delivery day?
Feel free to call us or send us a message if you're desperate for a delivery on one of our non-scheduled delivery days. If we can make it work we'll do our best to help out.
– What if I order over the weekend?
Orders placed between Friday (after 11AM) and Sunday will be delivered the next scheduled delivery day (Monday!).
– Can I request a different plant for a product?
If you'd like to request a different plant for one of our products, send us a message and we'll see what we can do. Some plants are too big for certain pots, but if it fits then it's no problem at all!
– How do I care for my plant?
Most of the plants we pick don’t require too much water, so it’s important not to over-feed them! We have specially designed the pots so that you can sit them inside without a dish but that means to water them with care and place them somewhere with a little filtered light if possible. Check out our blog for some handy tips and send us a message if you have more questions.
 Where will you leave my plant?

We always try to hand your plant over to the lucky recipient. Please note that if nobody is home, we will leave the plant at the front door or in the safest place we can find.

 What if my plant can't be delivered?

If nobody is home and we are unable to leave your plant in a safe place we will have to return it to our HQ. A re-delivery fee will occur of $10. To ensure we can avoid this please make sure there is access to the building or somewhere safe to leave it. If not, work places have a high delivery success rate and can often be a better option for your plant delivery.

– I have more questions!
Just shoot us a message via our Contact Form and we’ll get back to you as soon as possible.